Our Customer Service team are available to answer your queries from 8.30am to 5pm, Monday to Friday (with the exception of public holidays). Alternatively, you can email email@example.com
Please note our customer service email is only monitored during these hours.
Yes, we are an ISO and FSSC certified manufacturer. The FSSC 22000 Food Safety Management System provides a framework for effectively managing Confoil's food safety responsibilities. FSSC 22000 is fully recognised by the Global Food Safety Initiative (GFSI) and is based on existing Standards (ISO 22000:2005 and PAS 223:2011). It demonstrates our company has a robust Food Safety Management System in place that meets the requirements of our customers and consumers. Please view our quality assurance and accreditations page for more detailed information.
No, unfortunately we are unable to break down stock to sell individual packs or products. All our online orders are sold as full cartons. Some of our products are available in smaller carton lots, known as retail packs or compact cartons (these are denoted as ‘R’ or ‘RP’ as an extension to the product code). Please select from the drop-down menu when viewing an individual product to see if the product you need is available in smaller carton lots.
In addition to Confoil’s extensive stock product range, we can also design and manufacture customised packaging unique to your exact specification and requirements. Confoil can work with you on your individual product requirements, simply contact your Confoil representative to find out more or register your enquiry via the contact us page.
There are no additional costs for delivery. All our prices are inclusive of freight and GST charges – there are no hidden or extra costs at the checkout. All prices are quoted in Australian dollars (AUD).
For online orders, there is no minimum order quantity or minimum spend. Freight is inclusive in our prices, regardless of the amount you order.
For products in stock, delivery is usually between 5-10 business days. Please be aware that we despatch all our online orders from our warehouse located in Bayswater, Melbourne, Australia. You will receive an order confirmation and shipping details via email once your order has been processed. We use various freight companies throughout Australia, depending on the size of your order.
No, due to the nature of our products and size of cartons, we are only able to deliver to a physical address.
Regrettably, we do not permit the pick-up of orders. All our orders are despatched from our warehouse in Bayswater, Melbourne, and as such, OH&S and security regulations restrict the collection of goods from our busy warehouse. Please note that we do not have a direct to the public retail shop and we are unable to assist with walk-in orders. All orders should be placed via our website or alternately through contacting one of our distributors.
You can pay online using your credit card or checkout via PayPal.
Confoil take every measure to ensure that your payment information is processed securely via our online shop so that you can shop with peace of mind. Our website uses SSL (secure sockets layer) technology which provides a secure, encrypted connection for our payment gateways.
No, for the privacy and security of your credit card details, we do not accept orders over the phone. Please place your order via our website.
At this stage we only deliver within Australia. Please contact our Customer Service team at firstname.lastname@example.org if you are visiting our site from overseas.
Confoil strives to keep stock of all our items, all year round. From time to time, our products can run out due to unprecedented demand. We will fill your order immediately once the item is available again. If you have a specific question about when your time might be available, please contact our Customer Service team on +61 3 8720 1900 or email email@example.com for further details.
You may be able to change your order if you are able to contact our Customer Service team within 24 hours to make adjustments (either by phone or email). Please note that once orders have been picked and despatched, we will not be able to change your order. Please quote your name and order number if wishing to adjust orders so that we can easily reference your query. You can contact our Customer Service team on +61 3 8720 1900 or via email firstname.lastname@example.org.
Yes, you can buy our products locally through our distributor network. Confoil products are available from a wide range of wholesalers and distributors throughout Australia. Please visit our Distributors page to find local suppliers of Confoil products in your state or region.
Yes, you can view size guides for all of our product ranges on our Download Catalogues page.
Depending on the type of microwave you have, you may be able to use foil in the microwave. We have a sourced a guide for the use of microwave in the foil, please click here to download the guide.
Yes, our Dualpak products are made of ovenable paperboard and are oven safe up to 220°c, they are also microwaveable. Additionally Dualpak trays can also be chilled and frozen.
We offer a range of plastic clip on lids with some of our products. Our plastic clips lids are not ovenable, however, lids which are denoted with a “LPP” are microwaveable.
Yes, our PET board lids are oven safe to a temperature of 220°c and microwaveable. They can also be chilled or frozen.
Yes, our sealing films oven safe to a temperature of 200°c and microwaveable. Trays sealed with film can also be chilled or frozen.
Yes, our Pulp range can be safely used by those with Coeliac’s Disease.
Confoil has been a leading Australian manufacturer of food packaging since 1966. Through our environmental policy statement and objectives, Confoil is committed to minimising the impact of our activities on the environment. Based on the foundation of “Reduce, Reuse, Recycle and Recover”, we constantly strive to maintain our environmental policy standards. Our commitment to this policy emanates from our management team and permeates through all levels of the organisation. We monitor our performance through the regular reviews of our strategic objectives, procedures and processes. Confoil actively works to promote recycling both internally and amongst our suppliers. We do this by sourcing and promoting product ranges which minimise the environmental impact on production and distribution. Confoil are also signatories to the Australian Packaging Covenant and are committed to the evolving work provided within the framework of the covenant. For more information about the product footprint of our range, please visit the page - Our Footprint.
All requests for returns must be submitted in writing to our Customer Service team within 14 days of your order being delivered. Please send requests by email to email@example.com
You can request samples of our products by referring to our individual product pages and selecting the button “request a sample”. Alternatively, you can complete the Request a Sample form under our Product Range section on the website and we will send your samples out to you. Please note we do limit the number of samples that are provided by our own reasonable discretion.